Refund and Return Policy

At Superoo, customer satisfaction is our top priority. We work hard to ensure that you receive the right products, in the right condition, delivered to you quickly. However, in the rare event that you are not completely satisfied with your order, here’s how our Refund and Return Policy works:

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Return Policy

You may request a return if you receive:

A wrong item

A damaged item

An expired product

Return requests must be raised within 1 hour of delivery.

Items must be returned in their original condition, unused, and with all tags, labels, and original packaging intact.

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Refund Policy

Upon successful inspection and approval of your return, refunds will be processed within 1 working day to your original payment method.

In case of prepaid orders, refunds will be credited to your original payment account (e.g., bank, wallet, UPI).

In case of Cash on Delivery (COD) orders, we will initiate a refund to your preferred bank account after collecting your bank details securely.

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Cancellation Policy

Once the order is processed or dispatched, cancellation is not possible.

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How to Initiate a Return or Refund?

Please email us at raj@superoo.in with the following details:

Order ID

Reason for Return/Refund

Photo of the product (if damaged/incorrect)

Our customer support team will get back to you within 24 hours.

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Important Notes

Superoo reserves the right to refuse returns that do not meet the conditions mentioned above.

Refunds may be withheld if fraudulent or abusive behavior is detected.

Delivery charges, if any, are non-refundable unless the return is due to our error.

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Thank you for choosing Superoo — delivering essentials at super speed!
For any further assistance, feel free to contact us at raj@superoo.in.